Privacy Policy

Effective date: November 10, 2026

TranterGrey (“TranterGrey,” “TG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through trantergrey.com, leads.trantergrey.com, and other websites, forms, landing pages, portals, applications, and digital services operated by TranterGrey that link to this policy (collectively, our “Services”).

1. TranterGrey and client services

When you contact TranterGrey about our work, use a TG account, or interact with our own Services, we use information for the purposes described here.

We also provide website, marketing, customer relationship management, communication, and other technology services to businesses. When we handle information for a client, we do so on that client's behalf and under its instructions and our agreement. The client's privacy notice describes its relationship with you and its purposes for collecting and using your information. A client form or page should identify the business you are contacting, even when it uses a TranterGrey-hosted address or software.

This policy does not replace a client's privacy notice or extend TG's marketing permissions to clients. Direct requests about a client's records to that business. If you contact us, we can help identify the appropriate business and assist as permitted by our agreement and applicable law.

2. Information we collect

Information collected depends on how you use the Services and which features are enabled:

Contact and inquiry information: name, email address, organization, phone number where requested, project interests, timing, meeting availability, and messages or other information you choose to submit.

Account and service information: user profiles, account permissions, support requests, settings, and activity within an account or portal.

Communication and relationship records: inquiries, appointment details, correspondence, communication preferences, consent and opt-out records, and the status of a request or business opportunity.

Technical and interaction information: IP address, device and browser information, pages or features accessed, referring pages, timestamps, and interactions with forms, links, or embedded media. Where measurement is enabled, this may include campaign parameters and advertising click identifiers.

Information received for client services: records supplied by the client, its authorized users, or integrations it enables, such as connected forms, advertising platforms, calendars, and communication providers.

Please do not submit medical records, Social Security numbers, payment card details, passwords, or other sensitive information through a general inquiry form or ordinary message.

3. How we use information

We use information to respond to requests, discuss and deliver services, arrange meetings, manage customer relationships, provide account access and support, route inquiries to the intended business, and maintain communication preferences. We also use information to operate and secure the Services, prevent misuse, troubleshoot issues, measure performance where enabled, improve our work, and meet contractual or legal responsibilities.

We send promotional communications only as permitted by applicable law and any required consent. A submitted inquiry is not, by itself, permission to receive promotional text messages.

4. Cookies, measurement, and embedded content

Our Services and providers may use cookies or similar technologies to support sessions, security, preferences, media delivery, and measurement where enabled. Some information is also recorded in server logs.

Our website includes media delivered by providers such as Vimeo and Mux. Loading an embedded player or remotely hosted image can send technical information, including your IP address and device or browser details, to that provider. The provider's own privacy policy also applies to its processing. A link to a social platform takes you to a separate service with its own practices.

You can manage cookies through your browser settings. Blocking cookies or embedded content may affect some features. Where consent or additional privacy choices are required for optional tracking, we provide those choices through the applicable Service. Browser settings alone may not prevent every form of data collection.

5. How information is disclosed

We disclose information to authorized personnel and service providers as needed to operate the Services, including hosting, security, email, CRM, scheduling, communications, reporting, and technical support providers. These may include HighLevel / GoHighLevel when we use it to deliver a Service.

When you contact a business through a client-branded form or Service we operate for it, your inquiry is made available to that business and the authorized people handling it. We may also disclose information at your direction, to comply with law or valid legal process, protect rights and safety, investigate misuse, or support a merger or other business transfer subject to applicable protections.

We do not sell personal information for money or provide contact lists for unrelated third parties' independent marketing. The additional restrictions below apply to mobile information and SMS consent.

6. Mobile information and text messaging

Mobile information is not disclosed to outside organizations for their own advertising or promotional use. Providers assisting with service delivery, such as customer support and message transmission, may process the information only to support that service. SMS opt-in records and consent are not transferred to other organizations for their own use or marketing.

If you choose to receive text messages, the consent request identifies the sending business and the types of messages covered. Permission for one business does not authorize messages from another. Marketing and service-message choices are handled separately where offered. Consent to marketing texts is not a condition of purchasing services.

You may withdraw SMS consent by replying STOP to the sending number. For help, reply HELP or contact the business identified in the message. Message frequency depends on the program and your interactions. Your carrier's message and data charges may apply. See our Terms & Conditions for TG's messaging terms.

7. Retention and security

We keep information for as long as reasonably needed for the purposes described here, including service delivery, managing relationships, documenting consent and opt-outs, resolving disputes, security, and legal obligations. Retention depends on the type of record, the Service, and applicable client instructions. Backups and records retained for legal or security reasons may remain for a limited additional period.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and Services. No internet transmission or storage system can be guaranteed completely secure.

8. Your choices and privacy requests

You can ask about access to, correction of, or deletion of information we hold by contacting [email protected]. Depending on your location and applicable law, you may have additional rights to obtain a copy of information, restrict or object to certain processing, withdraw consent, appeal a decision, or opt out of certain advertising or data disclosures. We may verify your identity and authority before responding. Exceptions and legal retention requirements may apply. Where legally required, we honor recognized browser-based opt-out preference signals for applicable processing. We do not discriminate against you for exercising applicable privacy rights.

To stop promotional email, use its unsubscribe link or contact us. Essential service or account messages may continue. For information controlled by a client business, contact that business directly.

9. Children and sensitive information

TG's own Services are intended for business audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our own Services. Contact us if you believe a child has provided such information. Client services directed to children or involving regulated information require separate, appropriate notices and safeguards.

10. Processing locations

We and our providers may process information in the United States and other locations where we operate. Privacy laws may differ between locations. Where applicable law requires safeguards for international transfers, those safeguards must apply to the relevant processing.

11. Changes to this policy

We may update this policy as our Services or practices change. The effective date identifies the current version. We provide additional notice or obtain consent when required for a material change.

12. Contact us